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Frequently Asked Questions

We are thrilled to be a part of this exciting time in your lives.

We want you to be completely satisfied with the gift you get or the gift you give, so please let us know how we can help you along the way.



Shipping


How much is US shipping?

Boxes are sent USPS Priority Mail. The shipping cost is discounted for you at $5.00 per box.

How soon will boxes be shipped out?

Once the expectant mother has filled out her information and redeemed the gift code (if she was gifted a subscription), her box will ship in about a week.


Can subscriptions be cancelled?


Do you do customizations?

We put a lot of time and thought into finding some of the best products for you that relate to each particular month of pregnancy. Therefore, no, we do not allow customization. You will receive a chance to tell us about any allergies or special needs after your order is placed.


Do you do box previews?

We really want our moms to feel like they’re getting a gift, so aside from the occasional sneak peak, we want to keep things as a surprise. Check out our Instagram for images of past boxes.


Do you ship outside of the US?

Yes! Shipping is $11.00 per box to Canada and $20.00 per box anywhere else. If you are in the US sending a box elsewhere, we ask that you order through the "Subscribe for Yourself" page so that shipping with be included. Otherwise, we will need to send you a PayPal invoice for the shipping costs. If you are outside of the US and ordering a box for someone in the US, you will have a shipping charge on the boxes. We will either refund you the difference or we can help you as you order. Just email us at [email protected]

Can boxes be returned?





Gifting


How do I give as a gift?

Giving a box as a gift is a great idea! All you have to do is click this link , select the plan that is right for you and checkout . All you will need is the mom-to-be’s name and email address and the baby’s due date (it can be an estimate). We will take care of the rest.

Wait, I didn’t put in a shipping address. How will she receive the box?

We will send an email to the mom saying that she has received a Mama Bird Box from someone awesome, aka you! She will then be able to go to our site and sign up for her Box free of charge.


Can someone receive boxes from multiple people?

Yes. Everytime an expectant mom receives a gift she will get an email notifying her of the gift and her code to redeem it. When she receives her first gift notification, she will create an account which will allow us to keep track of how many boxes she is being gifted so that she does not receive duplicates. We will also be able to communicate with her directly about any allergies or special needs she may have.